Online gaming is a form of entertainment recognized by many individuals. Playing for money is exciting and entertaining, however it implies certain risks. Therefore Mozzartbet Malta Ltd takes responsibility for the promotion of responsible gaming and this responsible gaming policy really serious.

It goes without saying that all serious and respectable gaming operators have to provide its players with sufficient information in order to know about the potential risks of games of chance. Prevention is based on information, and only well-informed players are in a position to recognize a gaming problem in its early stages.

Apart from information, Mozzartbet Malta Ltd offers proactive tools to control each player's gaming pattern and prevent the negative consequences of exaggerated gaming. These tools include deposit limits per day, week and month, stake (loss) limits, definite and indefinite self-exclusion as well as the right to define session limits for casino games. Mozzart as responsible operator also needs to ensure that there is support and help if a player is at risk or has a gaming problem.

Mozzartbet Malta Ltd responsible gaming policy is based on the following:

1. Information: We inform our players to the best of our ability about the risks incurred by online gaming, preventive measures and the first symptoms of a critical gaming pattern.
2. Staff training: We train our staff in regular intervals on responsible gaming and invite experts as well as specialist organizations to provide training and hands-on assistance.
3. Protection of minors: We are committed to the protection of the most vulnerable and strictly do not accept under-age clients. Irrespective of our players’ national age regulations we do not accept minors under the age of 18 years. In order to ensure compliance, we carry out identity checks on our players and check their date of birth. Finally, we also make every effort to avoid advertising which could attract minors to play for money.
4. Responsible gaming tools: Mozzartbet Malta Ltd offers a variety of measures for players who wish to control their gaming behavior, such as reality checks, deposit limits, self-exclusion, and session limits. Please click here to see details. On top of this, our players may also unsubscribe from all forms of advertising at any time. Should you require any further information, our support team is at your disposal.

   4.1. Reality Check is a popup that will be automatically displayed every 60 minutes of gameplay, and it will state the length of gameplay, your net total, and provide the option to end the session or continue playing. You can check this tool here.

   4.2. Self-Exclude is enabling you to suspend your account for your chosen time period 24 hours, 7 days, 1 month, 3 months, 6 months, or indefinitely. You can check this tool here.

   4.3. Deposit Limit enables you to set deposit limits and control how much money you can deposit per day, week, and month. You can check this tool here.

   4.4. Session Limits can be set in hours, from 1 to 24 hours, and unlimited. Any self-restriction confirmed by you can be canceled in the 24 hours in the current period at the earliest one we have received your request. Any request for a higher restriction (decrease limit threshold) will be activated immediately, that is as soon as the change of the limit has been saved. You can check this tool here.

5. Assistance and support: Mozzartbet Malta Ltd provide players in need with contact information of professional external service providers in order to obtain suitable support in the prevention and treatment of gaming problems.

If you feel that you may be at risk of losing control of your gaming activities or if you suspect that someone in your family or circle of friends may be getting into difficulties, please contact the following organizations:

www.gamblingtherapy.org

www.gamblersanonymous.org/ga/

www.gamcare.org.uk/

Responsible Gaming – Stay in Control!

As with almost all things in life, however, betting and gambling should be enjoyed within reasonable limits. Only self-controlled gaming is entertaining and fun. Therefore, it is very important that every player keeps control over this pastime in terms of extent, frequency and financial implications. Unrestrained gaming and wagers in excess of the player's financial capacity imply that the person's self-control is insufficient. If the attraction of gaming is stronger than the individual's self-control, a gaming addiction may lead to personal and social problems.

Tips and tricks to stay in control

In order to stay in control, we recommend our players to comply with the following rules whenever you are using our site:

• Play in moderation and do not forget that gaming is a form of entertainment and not a genuine way of making money
• Please be aware that gaming is a matter of chance and that there are no "magic" formulas that guarantee winnings
• Make sure you know the rules of the games you play
• Play when you are fresh and take regular breaks
• Do not play when drinking alcohol or taking any medications that can influence your perception of reality
• If you are feeling down and depressed, do not play
• Set yourself a budget and keep track of the amounts spent and/or set personal deposit and/or stake limits per day, week or month
• Use only funds that are available for entertainment. Never stake funds that have been allocated to any other purpose
• Do not borrow money from third parties in order to play
• Stick to your own limits even if you suffer losses

Self-Test

If you are concerned that you yourself or others might have a gaming problem, feel free to answer the following questions:

1. Did you ever argue about your gaming habit with people close to you, like your family or friends?
2. Do you always play until all of your credit has gone?
3. Has gambling ever caused you to lie to people close to you?
4. Does your mind ever wander to gaming while you are supposed to be concentrating on other things?
5. After losing, do you have a pressing urge to recuperate your losses immediately by gaming again?
6. Does gaming make you neglect your job, studies or family duties?
7. Do you have to constantly increase your wager in order to reach the same enjoyment of gaming?
8. Did you ever enter into debts in order to play?
9. Did it ever cross your mind to obtain money illegally in order to play?
10. Has gaming ever made you feel guilty? Or does it cause you anxiety?
11. Have your gaming activities ever led to health problems?
12. Have you ever had the feeling that you have a gaming problem?

Preventive Tools

If, after completing the test, you have reasons to believe that you might be at risk, please use the available options to limit your session, deposits and/or stakes, or exclude yourself on a definite or indefinite basis.

Please be aware that self-excluded players are no longer able to access any games for real money use.

If you opt for a definite self-exclusion, you will exclude yourself from all gaming activities for a definite term that you may define individually (e.g. a day, a week or a month). Your account will be blocked until the deadline is reached. Once the term has expired, your account will be automatically available again.

If you opt for indefinite self-exclusion, your account will remain blocked until further notice and any balances on your gaming account will be paid out.

In both cases, you may apply for a re-activation of your account at any time, but re-opening will always be subject to a "cooling-off" period of 7 seven days. Your application for account re-opening will also be subject to our internal assessment of your gaming behavior and may be refused. Self-excluded players are also barred from the receipt of marketing communications.

Protection of minors

Neither our products nor our marketing campaigns are designed to attract children or adolescents. On our homepage, we clearly display the 18+ warning. We do not accept account registrations from individuals under the age of 18 years and carry out identity checks, including our players' date of birth, in order to ensure compliance.

Nevertheless, we recognize that the internet is available and accessible in many homes around the world. As a result, online gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing inappropriate websites and programs.

Useful tips and tricks for parents:

• Do not leave children unattended near your computer when using our site
• Do make use of easy-to-use monitoring applications like e.g. www.netnanny.com
• Protect your gaming programs with password access
• Keep your Mozzartbet Malta Ltd username, password and deposit details out of the reach of children
• Do not allow persons under 18 to participate in any gaming activity
• Educate your children about the legality and the potential risk of underage gaming
• Unfortunately, no system can prevent fraud and identity theft. If you are aware of any fraudulent abuse of our services, please notify our support by email to [email protected].

Version 1.0. last update 06.11.2018